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goPoint can cater to all aspects of its clients’ requirements.

Our clients understand the importance of having a quality solution that is individualized to meet specific operational demands. They also know that with goPoint, they are not just receiving advanced software, but are also getting continuous, exceptional support that is beyond comparison.

goPoint delivers reliable maintenance services to keep your operations up and running smoothly, minimizing downtime in even the most demanding environments. Our skilled Technical Support team is readily available to provide prompt assistance whenever you need it. With a strong focus on customer satisfaction, our expert engineers are trained to support your daily Point-of-Sale and Back-Office system needs effectively.

We represent Bermuda’s largest independent POS service organization, providing expertise in POS technologies that is unsurpassed. goPoint provides manufacturer-certified engineers to maintain all major brands, offering expert support for all POS and barcode scanning technologies.

Whatever level of expertise you may require, goPoint’s software and technical support team has the resources to deliver prompt resolution, both remotely and onsite.

Site Audit

  1. Document inventory of all networked computer systems
  2. Document operating systems and service pack levels
  3. Document applications on all network computers
  4. List of the functions of work stations and servers

Backups

  1. What-Where-When Backup Maintenance
  2. E-mail’s are backed up
  3. Application/system backups
  4. Backup and file restoration testing
  5. UPS Power backups and testing

Network

  1. Provide network layout drawings
  2. Firewall security maintenance
  3. Installed anti-virus/spam software and version
  4. Router settings and backup file
  5. PCI Compliancy tests

Reports & Recommended Solutions

  1. Offsite back ups
  2. Disaster recovery plan
  3. Up to date system and data logging
  4. Review and test site audits 2-3 times annually
  5. Network and system improvement with recommendations

Professional Services

  1. Consultation, site development and management
  2. POS Back Office reporting
  3. Back Office Best Practices
  4. Promotion Implementation and management
  5. Scanning implementation, procedures and management